Privacy Policy

Tutor Connect Global ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform services. Please read this policy carefully. If you do not agree with the terms, do not access or use our services.

We collect personal information that you voluntarily provide when registering, including: - Name and contact information (email address, phone number) - Account credentials - Profile information (profile photo, bio, qualifications for tutors) - Children's information (name, grade level, subjects of interest) - Payment and billing information (processed securely via Stripe) We also automatically collect certain information when you use our platform, including IP address, browser type, device information, and usage patterns through cookies and similar technologies.

We use the collected information for the following purposes: - To create and manage your account - To facilitate connections between parents and tutors - To process payments and manage subscriptions - To send booking confirmations, reminders, and updates - To improve our platform and user experience - To communicate with you about service updates and promotional offers (with your consent) - To detect and prevent fraudulent or unauthorized activity - To comply with legal obligations

We do not sell your personal information to third parties. We may share your information in the following circumstances: - With tutors: Parents' basic contact information is shared with tutors when a booking is confirmed - With service providers: Payment processors (Stripe), email delivery services, and analytics providers who are bound by strict confidentiality agreements - Legal compliance: When required by law or to protect our rights and safety - Business transfers: In the event of a merger, acquisition, or sale of assets

We implement industry-standard security measures to protect your personal information, including encryption (SSL/TLS), secure data storage, regular security audits, and access controls. Payment information is processed and stored by Stripe, a PCI DSS Level 1 compliant payment processor. While we strive to protect your data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. We use: - Essential cookies: Required for basic platform functionality - Analytics cookies: To understand how users interact with our site (e.g., Google Analytics) - Preference cookies: To remember your settings and preferences You can control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

Depending on your jurisdiction, you may have the following rights regarding your personal data: - Right to access: Request a copy of the data we hold about you - Right to rectification: Request correction of inaccurate data - Right to erasure: Request deletion of your data (subject to legal obligations) - Right to restrict processing: Limit how we use your data - Right to data portability: Receive your data in a structured format - Right to object: Object to certain processing activities To exercise any of these rights, please contact us at support@tutorconnectglobal.com.

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion or termination, we may retain certain information for legal compliance, dispute resolution, and fraud prevention purposes (typically 12–24 months). Payment information is retained by Stripe in accordance with their own retention policies.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational reasons. We will notify you of material changes via email or a prominent notice on our platform. The "Last Updated" date at the top of this policy will indicate the most recent revision. Continued use of our services after changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Email: support@tutorconnectglobal.com Phone: +1 (555) 123-4567 Address: 123 Education Street, Learning City, ED 10001 We respond within 24 hours.