Refund Policy

This Refund Policy explains how Tutor Connect Global handles payments, cancellations, and refunds for tutoring sessions. It ensures transparency and protects both parents and tutors.

- Applies to all parents and students using Tutor Connect Global. - Covers subscription plans and Pay-As-You-Go sessions. - Tutors receive payments automatically; platform commission is deducted before refund calculation.

1. **Session Cancellations** * **24-hour notice:** Parent may reschedule without penalty. * **Less than 24-hour notice:** Session is charged; no refund. * **Missed session:** No refund. 2. **Subscription Refunds** * Refunds for monthly subscriptions only considered if the account has not used more than 1–2 sessions in the billing cycle. * Refund amount is pro-rated based on unused sessions. * No refunds for completed sessions. 3. **Payment Errors** * If a duplicate or incorrect payment occurs, parents may request a refund. * Admin verifies transaction before processing. 4. **Exceptional Circumstances** * Refunds may be granted at Admin discretion for medical emergencies or system errors. * Written request must be submitted within 7 days of incident.

- Parents submit refund request via Contact Us or support email. - Admin reviews request and approves/denies based on policy. - Refund processed via original payment method (Stripe for subscriptions, Pay-As-You-Go). - Processing may take 3–7 business days.

- Refunds are not provided for tutor performance issues; parents may provide feedback or request alternative tutors. - Platform commission is non-refundable once session is completed.

For any refund inquiries, please contact us: Email: support@tutorconnectglobal.com Phone: +1 (555) 123-4567 Address: 123 Education Street, Learning City, ED 10001 We respond within 24 hours.