Refund Policy

This Refund Policy explains how Tutor Connect Global handles payments, cancellations, and refunds for tutoring sessions. It ensures transparency and protects both parents and tutors.

- Applies to all parents and students using Tutor Connect Global. - Covers subscription plans and Pay-As-You-Go sessions. - Tutors receive payments automatically; platform commission is deducted before refund calculation.

1. Session Cancellations 24-hour notice: Parent may reschedule without penalty. Less than 24-hour notice: Session is charged; no refund. Missed session: No refund. 2. Subscription Refunds Refunds for monthly subscriptions only considered if the account has not used more than 1–2 sessions in the billing cycle. Refund amount is pro-rated based on unused sessions. No refunds for completed sessions. 3. Payment Errors If a duplicate or incorrect payment occurs, parents may request a refund. Admin verifies transaction before processing. 4. Exceptional Circumstances Refunds may be granted at Admin discretion for medical emergencies or system errors. Written request must be submitted within 7 days of incident.

- Parents submit refund request via Contact Us or support email. - Admin reviews request and approves/denies based on policy. - Refund processed via original payment method (Stripe for subscriptions, Pay-As-You-Go). - Processing may take 3–7 business days.

- Refunds are not provided for tutor performance issues; parents may provide feedback or request alternative tutors. - Platform commission is non-refundable once session is completed.

For any refund inquiries, please contact us: Email: support@tutorconnectglobal.com Phone: +1 (437) 616-5551 Address: Ontario, Canada We respond within 24 hours.